Pine Support
Have a problem, a question, or an idea for Pine: Organize Your AI Chats? We'd love to hear from you.
Contact us
Get in touch
For help with the app, bug reports, general feedback or feature requests, email us. Every message is read by a real person.
We reply within 1–2 business days. All support is handled by email.
Something not working?
Just tell us what happened, in your own words. A sentence or two is plenty, and a screenshot helps if you have one handy.
Report a problemOptional, if it's easy to find
- Your device and its iOS, iPadOS or Android version
- Pine's version (on iPhone: Settings › General › iPhone Storage › Pine)
Not sure? Skip it. We'll ask if we need anything else.
Have an idea?
We'd love to hear it, big or small. Tell us what you'd like Pine to do, what feels clunky, or simply how you use it. Even a quick note helps us decide what to build next.
Share an ideaFAQ
Frequently asked questions
What kinds of files can I import?
Pine imports chat history saved as JSON or JSONL files, the format most AI chat apps and export tools use. Pine looks inside the file, finds the list of messages, and reads the sender, text and time of each one automatically.
If a file holds several conversations, you can choose which ones to import. If something looks off, you can tell Pine which fields hold the message text, the sender and the time.
My file didn't import correctly. What should I do?
First, check the import preview: you can choose which fields hold the text, sender and time. If the file's layout varies from chat to chat, try importing each chat from its own file.
If it still doesn't work, email us with the app the file came from. You don't need to send your private conversations. A short sample with the same structure (you can replace the text) is enough for us to add support.
Can I add new messages to a chat I've already imported?
Yes. When you import a newer export of the same chat, choose to merge it into the existing log. Pine finds where the messages overlap and adds only the missing ones in place. Your dividers, notes and times stay as they are, and you can compare the two before merging.
Where are my chats stored? Are they uploaded anywhere?
Everything stays on your device. Pine has no servers, no accounts, no analytics and no ads, and it doesn't send your data anywhere. We (the developer) can't see, access or recover your chats.
How do I back up my library or move it to a new device?
Use the backup option in Pine's menu to create a backup file, then save it wherever you like (for example in Files or a cloud drive). On the new device, install Pine and restore from that file. Before a restore, Pine can keep a safety copy of your current data.
Your device's own backup (such as iCloud Backup) may also include Pine's data, depending on your settings.
What's the difference between Notes, Highlights, Dividers and Docs?
- Highlights mark specific lines in a message, in colors you choose.
- Dividers split a long chat into chapters or sections.
- Notes are your comments attached to a message.
- Docs are your own documents, where you can quote messages from any chat.
Each has its own tab, so you can jump back to the exact spot in the chat.
Do I need an account or an internet connection?
No. Pine works fully offline and doesn't ask you to sign in.
Which languages does Pine support?
Pine is available in English, Korean and Japanese. You can change the language from the app's menu.
How do I delete my data?
You can delete individual chat logs, or all of them, from within the app. Deleting the app removes all of its data from your device. Backup files you saved elsewhere aren't affected; delete them where you stored them.